Cancellation Policy

We take your time very seriously and we understand that life happens however… As a courtesy to us & other clients, if you need to cancel or change an appointment we request a minimum of 24 hours notice to avoid a minimum fee of 50% being charged.

Appointments that are missed or neglected to give notice (No Shows) will result in a charge of the full price of the service. This fee will either be deducted from a credit / debit card or added to the client’s next appointment bill.

If you are 10 minutes or more late, we can offer you a shortened service so the next client’s treatment is not affected. Alternatively, we will gladly reschedule you but we will have to charge you for the missed service.

Clients will be required to pay a 50% deposit on booking. This deposit will be refunded in the event of a cancelation with the appropriate notice given, or otherwise retained if the cancellation is received less than 24 hours before.